Coastal Technologies Group, Inc.

Serving Telecom Providers

Trouble Administration



CTI/Voice Inquiry/Broadcast:

Enter your customer or ticket number
Your service will be repaired in 1.3 hours.
Broadcast Notification:
We have had a fiber outage, service will be restored by ...


Features


   Web based interface for customer entry/viewing of tickets.

   Integrated with workflow engine, customer and network data.

   Electronic Bonding allows a Local Exchange Carrier's (LEC's) customer to connect their Operation Systems (OSs) with the LEC's OSs.

   Trouble Administration allows a LEC's customer to electronically report trouble, receive progress reports regarding trouble, and query the LEC regarding this trouble via Internet/Direct Dial Up.

   Allows the LEC to notify its customers about a trouble the customer had not reported via Broadcast

   Outages with IVR or FAX.

   Provides a communications interface, the security mechanisms for the interface, and the information exchanged between the LEC and its customer across the EB interface.

   Supports Intranet browsing of ticket for company wide access.

   Provides full suite of analysis: time to clear, resolution, workflow, history.

Benefits



   Optimize work flow Retain and analyze outage data

   Electronically describes, bonds and stores ticket information for exchange between the Exchange Carrier and Interexchange Carrier.

   Interface with provisioning platforms to eliminate multiple database re-keying

   Interfaces with CTG's Interactive Voice Response to provide automated call handling for tickets, resolutions, broadcast outages.

Trouble Analysis Information


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